Patients too Intimidated to Complain
An unacceptably high number of patient complaints and incident reports prompted this primary care trust to ask me to help them transform their in-patient care for victims of stroke.
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My name’s Katy Gordon and I can make your department well again
I go into struggling NHS departments and find out where the root problems are. I present a clear course of action and work with the department to transform it into a centre of excellence.
It really can be done, I’ve helped dozens of services; saving resources, money and lives.
Who is Katy Gordon?
I’ve been working with the NHS for longer than I care to admit. In that time I’ve worked as an Intensive Care Nurse, a Flying Nurse and a Service Director. Today, I’m a Specialist NHS Consultant and I spend my days giving back – delivering intensive care for an NHS in need of my help.
